Showing posts with label supervising. Show all posts
Showing posts with label supervising. Show all posts

Sunday, April 15, 2012

Mean Bosses

I just ran across an article from "Fast Company" suggesting that "Being A Meaner Boss Will Help Your Company--And Make Your Employees Happy". What kind of weirdo would think that?

Here's the link to this depressing article: http://www.fastcompany.com/1830539/why-being-a-meaner-boss-will-help-your-company-and-make-employees-happy?partner=gnews&google_editors_picks=true

There was part of it that rang true, and that was the research concluding that disagreeable people attained greater success in the workplace (success meaning mainly that they make more money- not my definition of success, but many people in our society equate money and material things with success.)

Monday, April 2, 2012

"Isn't He Dead Yet?"

When I was supervising call center employees at the company we called U. S. Worst, upper management was obsessed with cost control at any cost. As supervisors, we were expected to do anything and everything to reduce costs, including following employees into the bathroom to find out what was taking them so long. We advised our agents to answer with a one-syllable name to reduce call time. We had a light switch in the center of the room that each person would turn on and off when they went to the bathroom and returned, to ensure that only one person could be using the toilets at a time. The place was really obsessed with toilets and employees' bathroom habits.

I especially dreaded meeting with my boss to go over the reports of employee absence, illness, and disability. There was a long-term employee, a really nice guy, who had been living with HIV for a number of years. I'll never forget when my boss was scanning the disability reports, and when she got to this person's name, she said in an irritated tone of voice, "Isn't he dead yet?"

Sunday, April 1, 2012

Walking Past Armed Guards Every Day

When I was supervising in a call center, our agents took calls for the local prisons. Some of them turned out to be socializing with prison inmates on the phones, making dates with them, and in at least one case, running off to marry one of the inmates in the penitentiary. Several employees were fired. Anonymous threats were made, and as a result of this situation, we ended up having armed guards in the middle of our workspace for several months.